We have created this privacy policy to demonstrate the firm commitment of Aavid Thermalloy LLC and its affiliates (“Aavid”) to your privacy and the protection of your information.  This policy explains the types of information that we may collect and store, how that information is used and with whom the data is shared.  Some of our software and services also have their own privacy policy which provide details of the use of your information by that software or service.  Those specific policies may apply in addition to or instead of this policy.  We may amend this policy as determined by our discretion. In the event of an update, we will post the amended policy on our site for your convenience.

This site may contain links to other sites.  Aavid is not responsible for the privacy practices or the content of such websites.

How we protect your privacy

We use appropriate security measures to protect against the loss, misuse and alteration of data used by our system.  Among other precautions, the data collected on this site is protected by Secure Socket Layer (SSL) technology. This technology ensures the safe transmission of all data, including personal and credit card information.  The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. If we are working with third parties we will require them to have in place similar measures to protect your information.

Information Collected

Aavid collects information both from you and from your computer regarding your visit to our site.  The information collected includes the following:

  • Information that may be provided by you in order to establish an account with Aavid, such as such as your name, email address and additional contact details.


  • Additional information that is required in order for us to be able to provide our software and services to you, such as application dimensions, project conditions, heat sink geometry details, general heat source information, flow information, and design choices made within the app.


  • Financial information that is used to bill the user for products and services only.


  • Information collected from your computer, including the IP address of the computer or the proxy server that you use to access our website, browser type, and operating system.

If at any time you need to change or update your personal information, please contact us by email at contact@aavidgenie.com or call 1.855.32.AAVID.


Aavid uses cookies to enhance your experience while using our website. Cookies are small files saved to your computer’s hard drive enabling our systems to recognize your browser.  Cookies allow us to communicate certain information or content particular to your needs and interests.  Our site also uses cookies to anonymously track movement within our site.  Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device.  Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.  Information about how to block cookies is available here: https://www.aboutcookies.org/. Should you disable cookies on your computer, helpful information may be omitted from your service experience and in some instances you may be unable to make use of Aavid’s software or services.


This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information: http://www.google.com/privacy.html, and may opt out of being tracked by Google Analytics across all websites by visiting https://tools.google.com/dlpage/gaoptout.


Aavid employs other third-party entities to perform functions on our behalf such as data analysis and marketing assistance.  The data that we provide them is anonymous and does not reveal specific personal information related to our customers.  This data is used for specific functions that require broad-based user statistics which help to improve the overall Aavid customer experience.

How We Use and Share Your Information

The information collected enables us to provide you with the software and services you have requested, provide customer care, obtain payment for our software and services, determine which pages you visited while using our site, personalize our site based on your preferences and usage, and provide optimum service to you.  We may also use the information to contact you or send you emails based on your request for information.

Information submitted to us is only available to Aavid employees for the uses described above,, and to contracted service providers for purposes of providing services relating to the foregoing. We will never share, sell, or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law.

Contacting Us

If you have any questions about this privacy policy, please contact Aavid Customer Care by email at contact@aavidgenie.com or call 1.855.32.AAVID